Landline phone invention dates way back in the 18th century as opposed to the first Motorola mobile phone invention in 1973 so this is like 107 years later. With this information being established, we can see that businesses in those days relied heavily on landline business phones for back and forth communication with their Customers, Clients, Suppliers, Business Partners and the list goes on.
As I write this article, it begs the question, what other means of urgent contact were there to get in touch with your suppliers or customers if they were not present to take your calls on the other end? Bearing in mind, the first mobile phone came in over a hundred years later. You might ask, What about an email? But then from research, the first ‘text’ was sent from a computer system to another computer system beside it, in 1971. I would suppose that not having alternative means of communication in those days, possibly resulted in loss of revenues not only for your business but also for your suppliers business and probably loss of local customers.
So, then as years went by, we have seen vast improvements in technology as it relates to communication. Most if not all of us have been partakers of these technologies over the years. In my humble opinion, I don’t think that cell phones are replacing landline phones for businesses, I think that we have to look at a landline phone and a mobile phone in terms of their LIMITATIONS and CAPABILITIES. In so doing, we can decide which one is more appropriate in a given situation.
For a business owner operating his business, he would want to ensure that he can get in touch with his Suppliers in a timely matter and so he wants to utilise all communication means necessary for the effective running of his business. He does not want to know that his customers are turned away from his business because he could not get in touch with his suppliers. This would be loss of revenues for his business and possibly loss of customers.
A landline phone is not so much a portable tool and so, that’s one of its limitations. He will now have to invest in a mobile phone which is a portable tool, therefore he will be able to make contact wherever he is. With all of this being said, in the early days of mobile phone design, my thinking was that its only purpose was to make calls and receive calls. I was really thinking wrong.
We are seeing the power of technology being played out in this piece of communication tool as we enter the 21st century. The capabilities of a mobile phone today outweighs that of a landline phone. A mobile phone with its applications and features today have now become a massive piece of marketing tool for any business today, but as I have said earlier, they both have their appropriate place in any Organisation and I believe this will be the case for years to come.